Everything patients ask us, answered straight.

Major Chinese hospitals treating international patients operate dedicated international departments with independent scheduling; many partner facilities hold JCI or equivalent accreditation, and all our hospital partners are Grade IIIA tertiary or internationally accredited centers. We only work with hospitals that pass our five-check vetting — and we share that documentation with you during case review.

Many senior physicians at international departments do — but you never depend on it. A certified medical interpreter is in the room at every consultation, procedure briefing, and discharge, and all records are translated.

Clinical complications are handled by the treating hospital's physicians under their emergency procedures — the same as any hospital anywhere. Around that, your coordinator runs our written escalation protocol (24/7 line → clinical network lead → hospital international office), keeps your family informed, and documents everything for your records at home.

No. You pay us a flat, disclosed coordination fee. Hospital fees go to the hospital directly — never through us. We take no per-patient referral commissions; our structure is designed around U.S. compliance standards, and it also means we have zero incentive to steer you toward pricier care.

Most U.S. plans don't cover elective care abroad, but HSA/FSA funds often apply to qualified medical expenses, and some plans reimburse specific services. We provide itemized, translated, claim-ready receipts so you can pursue whatever your plan allows. We can't guarantee reimbursement — no honest facilitator can.

Before matching begins: full coordination refund. After your plan is delivered: planning fee retained, unused travel refunded per provider policy, hospital deposits per the hospital's written policy — which you see before paying anything. The full schedule is on our Pricing page.

Many patients qualify for visa-free transit windows (up to 240 hours) depending on nationality and itinerary; longer treatments use a standard or medical (S-type) visa. Your coordinator assesses this in your case review and prepares the paperwork, including hospital invitation letters.

Yes — most patients bring a spouse or family member. Our companion service covers their lodging, meals guidance, and city orientation, and your interpreter helps them stay informed at the hospital.

Screening and dental trips can often be scheduled within 2–3 weeks. Elective surgery typically runs 4–8 weeks including records review and visa. Complex oncology cases vary — your coordinator gives you a realistic timeline in the fit assessment.

Yes — that's exactly what our Remote Second Opinion is for: a senior specialist reviews your records and imaging and answers your questions in a written report, translated and debriefed with your coordinator. Many patients start there and only book travel after.

Yes — that's built in. You leave with complete bilingual medical records, DICOM imaging files, and a written follow-up plan prepared for your home physician, plus scheduled check-ins from us at 1 week, 1 month, and 3 months.

We don't coordinate organ transplantation, assisted reproduction, prenatal diagnostics, or experimental therapies restricted under Chinese health regulations — and we'll say so directly if your inquiry touches these areas.